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At SocialMediaBazaar, we strive to provide high-quality digital products and services. This Refund & Cancellation Policy outlines the terms and conditions for refunds, cancellations, and returns. Please read this policy carefully before making a purchase.

1. General Refund Policy

As our products are digital and delivered instantly, we generally do not offer refunds once a product has been successfully delivered and accessed. However, we will consider refund requests in the following exceptional circumstances:

1.1 Eligible for Refund

• Product not received: If you did not receive the product within 24 hours of purchase despite successful payment confirmation.
• Product defective or corrupted: If the digital product is corrupted, incomplete, or does not work as described in the product listing.
• Wrong product delivered: If you received a different product than what you ordered.
• Duplicate charges: If you were charged multiple times for the same purchase.
• Technical issues: If the product fails to work due to a technical issue on our end that we cannot resolve.

1.2 Not Eligible for Refund

• Change of mind or buyer's remorse after downloading/accessing the product;
• Lack of technical knowledge or inability to use the product;
• Incompatibility with your device or software (unless clearly stated in product requirements);
• Dissatisfaction with the product quality after it has been accessed;
• Failure to read product descriptions or requirements before purchase.

2. Refund Request Process

If you believe you are eligible for a refund based on the conditions listed above, please follow these steps:

1. Contact us within 7 days of purchase at support@socialmediabazaar.com or refunds@socialmediabazaar.com.
2. Provide the following information:
   • Order ID or transaction reference number
   • Product name and description
   • Detailed explanation of the issue with supporting evidence (screenshots, error messages, etc.)
   • Registered email address used during purchase
3. Wait for our response: Our team will review your request within 3-5 business days and respond with a resolution.

3. Refund Processing Time

If your refund request is approved:

• Refunds will be processed within 7-10 business days from approval.
• The refund will be credited to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to reflect in your account.
• You will receive an email confirmation once the refund has been processed.

4. Cancellation Policy

4.1 Before Product Delivery

Since our digital products are delivered instantly, cancellations must be requested immediately after placing the order and before accessing or downloading the product. Contact us at support@socialmediabazaar.com with your order details.

4.2 After Product Delivery

Once the product has been delivered and accessed, cancellations are not possible. Refund eligibility will be determined based on the conditions listed in Section 1.

5. Subscription Services

If you have purchased a subscription-based service or recurring payment plan:

• Cancellation: You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation will take effect at the end of the current billing cycle.
• No Partial Refunds: We do not provide pro-rated refunds for unused portions of a subscription period.
• Auto-Renewal: Subscriptions auto-renew unless canceled before the renewal date. You will receive a reminder email before renewal.

6. Chargeback and Dispute Policy

We take payment disputes seriously. If you initiate a chargeback or payment dispute with your bank or payment provider:

• We will provide all transaction records and evidence to the payment processor.
• Fraudulent chargebacks may result in account suspension or legal action.
• We encourage you to contact us directly at support@socialmediabazaar.com before initiating a chargeback so we can resolve the issue amicably.

7. Exchanges

We do not offer direct product exchanges. If you are unhappy with your purchase and believe you are eligible for a refund (per Section 1), please follow the refund request process. You may then purchase a different product separately.

8. Promotional and Discounted Products

Products purchased during promotional sales, flash deals, or with discount codes are subject to the same refund policy. However, refunds will be issued based on the amount actually paid, not the original price.

9. Force Majeure

We are not liable for delays or failures in delivery or service due to circumstances beyond our control, including but not limited to natural disasters, server outages, cyberattacks, or government restrictions.

10. Contact Customer Support

If you experience any issues with your purchase or have questions about this policy, please contact our support team. We are here to help!

11. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes constitutes acceptance of the updated policy.

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